Seven takeaways from the latest Fans' Forum

Chaired by Collette Roche (chief operating officer), the forum provides an opportunity to actively discuss matters across all fan strata and enable collaborative ways of working to strengthen the connection between club and supporter. The full minutes from the meeting can be accessed here.

We have collated seven key agenda items to take away, including FA Cup final operations, season-ticket updates and nominations for an end-of-season award.

1. We listened to the concerns raised by Forum Reps and have agreed that the increase in the number of games a season ticket must be used will now be phased in by one game per season. This means for the 2024/25 season, season tickets must be used for 15/19 Premier League games. Ticket ‘usage’ includes forwarding to a member, donating to the MU Foundation and selling back to the club for a full refund. If the buy-back option is ever disabled due to too high demand, we will also enable season-ticket holders to forward to non-members via the app. We will keep the data on ticket usage under review – as we still want to ensure all tickets are used each game, allowing fans without season tickets to attend and to help improve the atmosphere – and share with the Forum before next season.

2. We’re delighted to offer a £30 subsidy for under-16 ticket-holders at the FA Cup final. This reflects the importance we place on youth and means our young fans can get behind the team at Wembley from just £5. This is in addition to the £10 reduction the FA offers for under-16 tickets. 

3. Nominations are open for the Ian Stirling Fan Award 2024. Fans can nominate a fellow supporter who has gone above and beyond in support for the club, their fellow fans or local community. The winner will be announced at our end-of-season awards night.

4. We’re offering 100 fans the chance to play at Old Trafford this summer. We have spaces for season-ticket holders, women’s season-ticket holders, loyalty pot members, executive club members, United members, official supporters’ clubs and fan groups, for a once-in-a-lifetime opportunity to play or manage teams on the day.

5. We’re continuing to trial in-app tickets ahead of next season. Over the last five months, over 20,000 tickets have been used via the official app as part of our commitment to tackle unauthorised resale of tickets and improve safety at the stadium. Supporters will be able to manage all tickets in their network and use ticket usage options (forwarding to members, donations to MU Foundation and resale to the club) all from within the app.

6. Supporters can now follow the Manchester United Matchday WhatsApp channel for the latest information on tickets, ballot applications, cup games and Old Trafford updates. Join the Matchday WhatsApp channel here.

7. Ticket collection points will be in place for accessible supporters at away fixtures following increasing fan concerns around the alleged misuse of accessible tickets. In collaboration with MUDSA, we will recommence collections to ensure that as many disabled fans as possible have access to match tickets which are suitable for them.

The final Fans’ Forum of the 2023/24 season will take place in June. Please submit your questions or feedback to your Fan Rep here.